How can I verify the originality of a picture?
All Xement Design articles come with a seal of authenticity. The seal is numbered and overwritten with my signature. For verification check if the seal is intact and send the number on it to email@example.com.
How much does shipping cost?
Shipping to Germany is free of charge. Shipping to Europe is 15 EUR and to the rest of the world 25 EUR.
Large items will be charged seperately. We will inform you about the total cost before it gets shipped, if you do not agree with the costs you can cancel the order free of charge.
How much does the return shipping cost?
The return shipping must be paid by the customer. Please contact me so I can help you with that.
How long does the shipping take?
Shipping to Germany usually takes 2-3 days. Shipping of large items by carrier will be directly coordinated with the buyer.
Shipping to Europe takes up to 10 business days.
International shipping takes up to 21 business days.
I am not happy with the article, can I return it?
You can return all articles withing 14 days without giving any reason and without penalty. Please contact me so I can help you with that.
I need a poster or picture in a different format.
We would be happy to make you an offer for your required format.